Delhi government set to revamp its websites

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In a bid to provide a one-stop solution to all government-related information and services offered by its departments, the Delhi government is planning to revamp its websites.

The sites will all have new features and will be faster, dynamic and more user-friendly. Officials said the new websites will also be compatible with all types of devices, including desktop computers, tablets and smartphones.

At a review meeting convened by Delhi’s Information Technology Minister Kailash Gahlot on Wednesday, the new vendors presented their revamped design proposal along with all the new features the government sites would host.

“The development of the new website is done considering the various feedback received from its users through the existing sites and social media channels. The current interface sometimes shows errors and the server crashes when there is a large influx , especially in the event that a new program is launched,” an official said.

“The new website will also see more interactive features such as IoT (Internet of Things) and chatbot integration, improved security features for internal and external links, improved and advanced search options, visitor complaint and suggestion portals.

Social media integration with all relevant handles will ensure that all policies, announcements, press releases, relationships with partner organizations are available for public access,” the official said.

Last year, the IT department had launched a tender for the design, development, hosting, operation and maintenance of the Delhi State Portal and associated Government of Delhi websites.

“The new suppliers have already started working on the same. The templates and design have been finalized and the first phase of the revamped websites should go live by April.

The department’s remaining websites are expected to be completed in phases and will be online within a few months,” the official said. “The Delhi government under the leadership of our Chief Minister Arvind Kejriwal has changed the delivery of public the capital and with many of our services becoming anonymous, it is necessary to have a user-friendly website. Government websites are seen as outdated and difficult to navigate and we are about to change that,” Gahlot said.

“These websites are designed with state-of-the-art, more robust, secure and faster systems that will allow the system to automatically switch to a secondary hosting server in the event of high traffic to ensure a smooth experience for all users.

Linking websites to our social media and communication channels will not only make them more interactive for the user, but will also increase transparency and accountability in the workings of government.

We are also trying to integrate features soon that will help people with disabilities through voice support,” Gahlot added. Commenting on the server issues reported on some Delhi government sites, Gahlot said they are creating interim arrangements to ensure citizens are not inconvenienced and the system will be up and running within the next 2-3 days.

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